If you have a Digi Cert certificate and you receive this error, troubleshoot the problem using the sections below.

The following warnings are presented by web browsers when you access a site that has a security certificate installed (for SSL/TLS data encryption) that cannot be verified by the browser.

Internet Explorer: "The security certificate presented by this website was not issued by a trusted certificate authority." Firefox 3: " an invalid security certificate.

In the tester, an incomplete installation shows one certificate file and a broken red chain.

To resolve this problem, install the intermediate certificate (or chain certificate) file to the server that hosts your website.

Intermediate Certificate Issues The most common cause of a "certificate not trusted" error is that the certificate installation was not properly completed on the server (or servers) hosting the site.

Use our SSL Certificate tester to check for this issue.This issue can also occur if the site has a self-signed certificate.While this warning is fairly generic for Internet Explorer, Firefox 3 will distinguish between a certificate issued by the server itself (a self-signed certificate) and another type of untrusted certificate.Below are a few more warning messages for different browsers.Internet Explorer 6: "Information you exchange with this site cannot be viewed or changed by others.This seemed to work for me after I disconnected from my router and reconnected again.